Shipping Policy & Processing Times
All orders are carefully prepared before shipping to ensure quality and accuracy.
Processing Time
Processing times vary by product type:
Handmade items: 2–7 business days
DIY kits: 2–7 business days
Customized items: 2–7 business days
Digital downloads: Available instantly after payment approval
Please note that processing times may be longer during busy holiday seasons or high-volume periods.
Shipping Time
Once your order has been shipped, delivery typically takes 3–5 business days, depending on location, weather conditions, and holidays.
Shipping Location
At this time, Daisy’s Cozy Shop ships within the United States only.
International shipping may be available in the future.
Shipping Carriers & Tracking
Orders are primarily shipped through USPS, though UPS may be used depending on pricing and availability.
Tracking information will be provided once your order has shipped.
✨ Thank you for your patience and for supporting handmade!
Returns Policy
We want you to love your purchase from Daisy’s Cozy Shop! If you are not completely satisfied with your physical item, we are happy to accept returns under the following conditions:
Return Timeframe
Returns are accepted within 30 days of receipt.
Eligible Items
Physical handmade items and DIY kits may be returned
Items must be unused and in original condition
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products
Digital downloads
Physical pattern-only purchases
Return Process
Before returning any item, customers must email us first at daisyscozyshop@gmail.com to request a return.
Return shipping costs are the responsibility of the customer.
Refunds Policy
Refunds are issued under the following circumstances:
Refunds Available For:
Returned physical items that meet the return conditions above
Orders canceled before shipping
Non-Refundable Items:
Digital downloads
Customized or personalized products
Physical pattern-only purchases
How Refunds Are Issued
Refunds will be processed to the original payment method unless store credit is requested (where available).
Refund Processing Time
Please allow 5–10 business days for refunds to be processed, depending on your financial institution.
Lost or Damaged Items Policy
We take care in packaging every order, but shipping issues can occasionally occur.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damaged item and packaging so we can assist you.
Lost or Undelivered Packages
Lost Packages:
If your package is lost in transit or marked as delivered but not received, you must file a claim directly with USPS (or the carrier used) and follow their resolution process.
Please note that packages are occasionally marked as delivered prematurely and may arrive a few days later.
Daisy’s Cozy Shop is not responsible for lost items once they have been shipped.
Incorrect Address
If an incorrect shipping address is provided and your package is returned to us, please contact us by email.
You will have two options:
1. Repay Shipping
Pay for the order to be re-shipped to the correct address.
2. Return
Receive a refund for the merchandise (minus the original shipping cost). Taxes paid on the merchandise will be refunded.
Contact Us
If you have any questions regarding returns, refunds, or shipping issues, please reach out us by email at daisyscozyshop@gmail.com -- we’re happy to help!
Returns, Refunds, Lost or Damaged Items Policies
